New Customer Information

New Customer Information

Q: How to become a member of the Chunghwa Postal Electronic Stamps Mall (abbreviated as the Stamps Mall)? What kind of qualifications are required? Does it cost anything to become a member?
A membership system is practiced at the Stamps Mall, and there aren't any qualification restrictions on becoming a member. It's absolutely free. As long as you are a VISA Card or MASTER Card holder, you can qualify for the on-line registration . After the registrating you may make purchases immediately. You will need to key in your Username (ID Card number) and Password which will be saved in our system to save you the trouble of re-entering your personal information for every purchase. If you are not a member of the Stamps Mall, you can also browse our products except that you are not allowed to place an order.
Q: Can I register and make a purchase right away?
Yes, you can! Just complete the membership registration and you can start making purchases right away!
Q: How do I get a password?
You will need to use your Username and Password at the time of purchase. You will create your own password so that others, including the Stamps Mall, will not know it.You can also change your password at any time.
Q: What if I forget my password?
You can call our center during office hours or you can email us and a customer service representative will help you. Don't forget to include your e-mail address, username and phone number in your email.
Q: How do I manage my membership information ?
Should your personal information change,go to “Membership Maintenance”to update your membership file. All your information will be guarded by Taiwan's Personal Information Protection Law and by the complete safety management at the Stamps Mall. Apart from the convenience of enjoying Internet shopping, the Stamps Mall guarantees to never divulge any personal information or use it for any other purposes.
Q: Is it safe to transmit credit card information when I buy products at the Stamps Mall?
The Stamps Mall uses the SSL Safety Coding System to ensure the safety of your personal information. In other words, our system will go into its safety coding mode when any major information is keyed in by a member. A safety icon will appear at the bottom of your screen to show you that your transmitted information is being coded and cannot be intercepted by others.